Pack Animals Membership and Purchase Terms

Please read on to learn about the Pack Animals Membership and Purchase Terms. These Pack Animals Membership and Purchase Terms, also referred to as the “Purchase Terms,” are a binding contract between you and PACK ANIMALS, INC. (“Pack Animals,” “we,” and “us”) and are incorporated by reference into our Terms of Use.

Please read these Purchase Terms carefully. They cover important information about products and services provided to you and any charges, taxes, and fees we may bill you.

Membership / Credits at The Hub

Nature of Membership. Your Membership is nontransferable. It is your responsibility to notify The Hub of any change to your physical address, email address, or phone number once you become a Member.

With respect to humans, your Membership extends to all humans in your immediate household who have participated in a Training Evaluation. With respect to dogs, your Membership extends to all dogs in your immediate household who have participated in a Training or Daycare Evaluation. You may not bring any non-Member dogs into The Hub.

Credits: Existing purchased credits remain redeemable: 1 credit per dog for a group class/playgroup; 0.5 credit per dog-hour for daycare; 1 credit for one dog or 1.5 credits total for two household dogs for a 30-minute Barkade visit. Membership physical-time allowances remain unchanged. Credits are account-specific, non-transferable, and non-refundable. Credits expire three (3) months after purchase.

Perks: Your Membership permits you to use The Hub’s premises, facilities, equipment, and services during regularly scheduled hours of operation, subject to your dog’s readiness and the availability of specific services. The Hub reserves the right to reserve some or all of the facilities from time to time for private or special events. Members may also benefit from preferential Members-only pricing on various Hub goods and services, as well as access to Members-only events.

Access: Memberships provide access to group training classes, play groups, and events, assuming the dog is considered eligible by staff. Membership tiers are defined by the number of hours of eligible services that can be accessed per day (1 hour, 2 hour, 4 hour, 6 hour, and 8 hours). Uncovered services use available existing credits, followed by the disclosed cash remainder. Class/playgroup cash pricing is $35 per dog; daycare is $20 per uncovered dog-hour. Barkade pricing and policies remain separate.

Membership Renewal and Cancellation: Memberships are charged monthly and automatically renew until canceled. Memberships can be canceled anytime by written communication to Pack Animals prior to the monthly anniversary day. Cancellation takes effect on the next billing date. Except in the final month of a service being offered, no prorated refunds will be offered.

Pausing Your Membership: Memberships can be paused for up to 2 months by written communication to Pack Animals prior to the monthly anniversary day.

Expiration of Other Purchases

Private Lesson Packs: Private lesson packs are account-specific, non-transferable, and non-refundable. Once the first private lesson in a pack has been attended, the remaining sessions in that pack must be used within the applicable redemption period:

4-Pack Private Lessons: Unused sessions expire eight (8) weeks after the first private lesson appointment.
8-Pack Private Lessons: Unused sessions expire sixteen (16) weeks after the first private lesson appointment.

Private lesson packs that are not started within six (6) months of purchase are forfeited. A private lesson pack is considered “started” once the first private lesson appointment has been scheduled or attended.

Expiration dates may not be extended except at Pack Animals’ sole discretion.

Booking / Rescheduling Policies and Penalties

Bookings for all services can be made on our website or via our front desk staff.

Penalties apply for no-shows, extreme tardiness, and changes made without sufficient notice. Penalties vary by service.

Daycare

Daycare: Booking amounts are estimates only. The final charge follows actual drop-off and pickup using existing duration rounding and membership allowances. Membership coverage applies first, then available existing credits, then the cash remainder. A saved card and explicit pay-as-you-go authorization are required only when electing cash payment for uncovered daycare. A membership card does not authorize daycare pay-as-you-go charges. Cancellations and no-shows are free. Unpaid visits must be settled before another daycare booking. At pickup, unused carried cash applies after membership coverage and available service credits, before charging any remaining cash to the authorized card. There is no daycare prepayment or new cancellation/no-show fee. Completed attendance stays spent. A bounded staff correction defaults to returning the corrected cash amount as carried cash; staff may instead select a refund to the original payment method. The corrected amount is never both refunded and added to the balance, and the attended remainder stays spent. Returned carried cash can be used across Group Classes & Playgroups, BARKADE and Daycare, subject to the December 31, 2026 use-by and attendance-date deadline.

Group Classes, Playgroups and BARKADE

Cancel or reschedule at least 3 hours before the original session start, including exactly 3 hours, for the following:

• Membership-covered reservations: No fee with at least 3 hours’ notice. Later changes or a no-show incur a $20 fee to your authorized saved card, once per household/reservation, not per dog.
• Service credits: With at least 3 hours’ notice, the actual credits used are restored. Later changes or a no-show forfeit those credits. No $20 fee applies to credit-only reservations. Original credit expiration dates apply.
• Cash payments: With at least 3 hours’ notice, the actual cash paid returns to Available cash balance. Later changes or a no-show forfeit that cash. Customer cancellations are not refundable. No $20 fee applies to cash-only reservations.
• Mixed payments: Each portion follows the rule above. The $20 fee applies only when membership covers part of the reservation; paying with cash and credits alone does not incur that fee.

You confirm the applicable cancellation terms when booking. Membership-covered reservations require saved-card authorization. A booking made less than 3 hours before start is immediately subject to the late-cancellation rule. Staff-assisted bookings and waitlist offers require your confirmation before the reservation is complete.

BARKADE host cancellation: When a host cancels the whole visit, the host follows the rules above. Other invited households receive their actual credits and cash balance back, without a member fee. Their cash returns to Available cash balance, not to their cards. An earlier cancellation by an invited household keeps its original outcome.

Available cash balance: Use it across eligible Group Classes & Playgroups, BARKADE or Daycare. Pay any difference and keep any remainder. Redeem before January 1, 2027, Los Angeles time, for service or daycare attendance on or before December 31, 2026. A January service booked in December is not eligible. Unused cash expires at that deadline. Credit expiration dates are unchanged.

If The Hub cancels: Actual credits are restored, cash is refunded to its original payment method, and no member fee applies. Refunds may be pending with the payment provider. Existing confirmed bookings and saved quotes keep their original cancellation terms. Changes, dog removals and extensions do not reset the original start used for cancellation timing.

Adjustments: Corrections after a paid checkout require an explicit adjustment or refund; the original visit is not charged again. Pending or failed refunds remain subject to resolution and are not treated as completed refunds.

Other Membership Training Appointments

For membership training appointments other than daycare, group classes/playgroups and BARKADE: changes between 24 hours and 1 hour before the session incur one strike; being 15 or more minutes late incurs one strike; three strikes in a rolling 30 days incur a $50 penalty. Other service-specific terms remain unchanged.

Non-Member Appointments, including Privates, AMAs, and Credits:

• Changes for any reason between 24 hours and 1 hour prior to a Private or AMA session: $40 penalty.
• Changes for any reason within 1 hour of the session, or no-show: Private lesson, AMA, or credits forfeited.

Training / Daycare Evaluations:

No-shows must pay for another Evaluation to rebook.

Automatic Payments

Once you become a Member, you agree that your account will be auto-billed as set forth above. These charges will continue until canceled in accordance with these Purchase Terms, regardless of your use of The Hub facilities. We will bill the credit card, debit card, or other account that you have provided. If we are unable to bill that account, we will make a reasonable attempt to contact you using the contact information you provided. If we cannot resolve the non-payment, we will cancel your account.

Termination

The Hub is a joyful community of dog lovers. We reserve the right to terminate your Membership if, in our sole discretion:

(a) you fail to follow any of The Hub’s rules, regulations, or guidelines, including failure to comply with your dog’s Readiness designations;
(b) you fail to follow the reasonable request of our staff;
(c) you engage in behavior that is rude, disrespectful, or harmful to any of our staff, other Members, or guests;
(d) you engage in any behavior that involves mistreatment of any animal, including your dog or any other dog at The Hub; or
(e) your conduct is otherwise improper or harmful to the best interests of The Hub, its employees, Members, or guests.

Termination will be effective on the date The Hub emails or mails notice to your last known contact information. In such cases, you will receive a pro-rata refund of any prior Membership payments based on the amount of time remaining on the Membership, less any applicable penalties or unpaid fees.

Refunds / Cancellation

Memberships may be canceled at any time under the notice requirements above. Except for prorated membership refunds in the final month of a service being offered, refunds upon termination by The Hub, the session refunds described above, or where required by law, we do not offer refunds of membership fees, private lesson bundles, AMAs, AKC Cohort Series, event tickets, retail items, credits, or any other product or service.

Unused sessions, credits, and other purchases remain subject to the expiration, forfeiture, booking, rescheduling, and no-show policies stated in these Purchase Terms.

Guest Access

You can explore our services as a guest before you sign up to become a Member. Guests pay as they go on a per-service basis instead of a membership subscription. As a guest, you have access to The Hub for the particular service you have paid for, but you are not eligible for Membership perks such as free access to events and discounted pricing on products or services from The Hub and its partners and affiliates. You may switch your status between guest and Member at any time.

Payments

We accept all major credit cards, PayPal, and qualifying Gift Cards. For your security, your billing name and address must match the details on the card used for payment. We reserve the right to cancel any order at any time.

Applicable taxes will be charged based on the price of purchased products and, where required by law, on shipping and handling charges. Online prices, offers, and selection may vary and are subject to change. We reserve the right to limit or refuse sales to resellers or other persons.

Gift Cards

A Gift Card cannot be used to purchase another Gift Card. If the amount of your Gift Card does not cover the total purchase, you must pay the remainder with another form of payment. If the amount of your Gift Card exceeds the total purchase, the remaining balance will stay on your Gift Card account for future use.

Gift Cards are non-transferable, non-refundable, and not redeemable for cash except where required by law. Pack Animals is not responsible for any Gift Cards purchased through third parties. Keep Gift Cards safe—we cannot replace lost or stolen cards.

Contact

Email: admin@packanimals.com
Phone: 828-482-7225
Address: 3132 Enfield St., San Ramon, CA 94582